Conditions d’utilisation

Backpacars is a service offered by Gidmah Partners Pty Ltd (licensed motor dealer – [insert licence number]). By purchasing or using our services, you agree to the following terms and conditions.

1. Our Services
Backpacars acts as a vehicle broker, helping customers with used vehicles through our Carpack service.
The Carpack fee includes:

We review the vehicle’s administrative documentation and compliance to ensure all paperwork and legal requirements are in order.

Support during the buying process, including translation and communication with the dealer.

Administrative guidance (insurance, registration, warranty options, etc.).

We do not own or sell the vehicles ourselves. All vehicle sales are concluded directly between you and the licensed dealer or private seller.

2. Carpack Fee & Refund Policy
The Carpack fee is $189 AUD.

Carpack Service Refunds
The $189 Carpack fee is fully refundable only if we do not provide the promised service.

3. Cooling-Off Period
Under applicable Australian law, a cooling-off period may apply to car purchases from licensed dealers. The duration and conditions vary by state or territory.It is your responsibility to check your local consumer law and to confirm the type of seller you are buying from (e.g. licensed dealer vs. private seller), as different rules may apply.

4. Partner Commissions
We may receive referral fees, spotter fees, or commissions from our partner and service providers (e.g., warranty companies). This does not affect the price you pay. We provide impartial advice and support to help you make an informed decision.

5. Warranties
Any statutory warranty is provided by the selling dealer, subject to state/territory laws.

Optional mechanical warranties are offered via a third-party provider. Backpacars is not the warranty issuer and is not responsible for warranty claims or repairs.

All warranty claims must be made directly to the selling dealer or the third-party warranty provider.

6. Stock Availability & Vehicle Condition
We cannot guarantee the availability of specific vehicles or their condition. Roadworthy/Safety Certificates and statutory warranties (if applicable) are the responsibility of the seller.

7. Limitation of Liability
Backpacars is not liable for:

Any defects, faults, or failures with the vehicle after purchase.

Losses or expenses arising from the use or breakdown of the vehicle.

Our role is limited to connecting you with licensed sellers and providing support during the buying process.

8. Your Responsibilities
You agree to:

Provide accurate and complete information for the vehicle search.

Respond promptly to our communications during the search period.

Attend test drives and inspections before making your purchase decision.

9. Your Rights Under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These consumer guarantees apply in addition to any warranty you may receive from a dealer or third-party provider.

10. Dispute Resolution
If you have a concern or complaint, please contact us first so we can attempt to resolve it.
If we cannot resolve your issue, you may contact the relevant State/Territory Office of Fair Trading or consumer protection agency.

💡 Backpacars acts as a broker and does not own vehicles. We cannot guarantee the availability, condition, or future performance of any vehicle.

Warranty Information
Statutory Warranty
Applies in some Australian states when purchasing a vehicle from a licensed dealer.

Covers certain major mechanical repairs.

Only applies if the vehicle meets specific age and mileage requirements.

Duration and conditions vary by state or territory.

Does not apply to private sales.

12-Month Mechanical Warranty
Optional unless included in the dealer’s sale price.

Covers certain major mechanical failures (e.g., engine, gearbox) according to the provider’s terms.

Provided by a third-party warranty partner, not Backpacars.

Claims must be lodged directly with the dealer or warranty provider.

Accessibility & Language Disclaimer
Our service is primarily provided in French for francophone customers. However:

Official documents (sales contracts, warranty terms, government forms) may be in English.

Backpacars can help explain or translate these documents.

The English version will always be the legally binding version in Australia.

Website Disclaimer
Vehicle images on our website are examples only and may not represent actual stock.

Information (price, availability, specifications) is indicative and may change without notice.

Backpacars makes no guarantee regarding the availability, condition, or future performance of any vehicle.